*We’re looking for a Oracle EPM Incident Support Lead to join us at our Business Centre based in Bradford.*

This post provides first level support and coordination for all Finance Systems service and application platforms. You will coordinate Incident Support for Global Finance Systems support activities.

The employee will have a keen eye for automation opportunities within our processes, and passion to simplify and standardize.

There will be the opportunity to engage in larger development activities as required; including functional review, data reconciliation and testing as appropriate.

*What will you be doing?*
* Providing support for Incidents and Change Management requests for EPM applications
* Assess problem trends, identify root causes, and use judgment in recommending practical approaches to solve the real problem.
* Develop and support EPM data templates and reports.
* Administer Hyperion FM User Security.
* Collaborate with global user community to enhance Oracle Hyperion EPM and meet their business requirements.
* Provide extended support to user community as required during key reporting periods.
* Accountable for improving end user satisfaction through timely and quality issue resolution and the continuous improvement of Service levels.
* May develop and deliver training to user community
* Ability to interact with various members of management in the user community as peers with questions pertaining to EPM-related user issues.

*We tend to look for people with: *

*Knowledge & Experience:*
* Experience supporting Oracle Hyperion HFM products and report writing in an EPM environment and web-based financial system implementations a plus.
* Fundamental knowledge of programming language with Visual Basic scripting (including macros in Excel) and SQL a plus.
* Strong problem solving skills and English communication skills, both oral and written.
* Broad knowledge of support process, service desk operations, business processes and technical components.
* Experience in managing several platforms/systems and ability to easily switch between them and keep the overview.

*Skills & Abilities:*
* Strong communication skills
* Self-starter and works with minimal guidance
* Fluent in English (verbal & written) and preferable one other European language.
* Experience working with international teams (direct & indirect) from different cultural backgrounds and experience in managing external resources.

*Preferred education qualifications:*
* Bachelor's degree with an emphasis in Business, Finance, IT or Operations.

*What’s in it for you?*

* Competitive salary + *Bonus \*\*where applicable\*\**
* 25 days annual leave with the option to purchase 5 more
* Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
* Matched pension contribution up to 10%
* Access to our car benefit scheme
* Access to our online learning platform to continue to develop and grow your career with us
* The chance to join an innovative, fast-paced and passionate team

*Who we are:*

Join Liberty Global and Shape Tomorrow’s Connections Today!

At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.

Job Type: Full-time

Benefits:
* Company pension

Work Location: In person

Liberty Global

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