Since 1968 Koch‑Chemie stands for high-quality cleaning and care products in the fields of washing chemistry, detailing, workshop and industry. Tradition, which is characterized by constant improvements and attention to detail: Excellence for Experts. We are one of the few companies in our industry that researches, produces and sells its own products.

Koch-Chemie USA is part of the French Novarc Group, an internationally operating industrial group with more than 60 companies and approximately 1,900 employees worldwide. Together, we stand for technological excellence, industrial expertise, and sustainable innovation.

Since 1968, Koch-Chemie has represented premium cleaning and care products for automotive reconditioning, workshops, car washes, and industrial applications. We are one of the few companies in our industry that conducts its own research, manufacturing, and distribution – a tradition defined by continuous improvement and attention to detail: Excellence for Experts.

Your Responsibilities

As a Car Wash Sales & Service Technician, you will serve as the primary day-to-day contact for assigned tunnel wash customers within your territory. You will combine hands-on technical service with consultative sales, customer training, and relationship management.

In this role, you will help customers optimize wash quality, chemical performance, and operating costs. You will inspect and maintain chemical application equipment, troubleshoot wash performance issues, and identify opportunities to expand existing accounts and develop new business.

Conduct routine service visits and serve as the primary contact for assigned tunnel wash customers
Inspect, maintain, and calibrate chemical application and dispensing systems
Troubleshoot wash quality issues, including foam performance, drying, water spotting, and overall cleaning results, and recommend appropriate improvements
Monitor chemical usage, wash performance, and costs, and develop suitable wash package recommendations
Support equipment startups, product trials, new customer onboarding, and product deliveries
Train wash managers and staff on product usage, equipment maintenance, and operational best practices
Develop existing accounts, acquire new customers, and identify additional sales opportunities
Build strong customer relationships and ensure high satisfaction and retention
Support key account presentations, trade shows, and industry events
Maintain CRM records, reports, inventory usage, and territory schedules
Provide market and competitor insights and escalate major technical or customer issues when necessary

Previous experience in car wash tunnel operations, car wash management, technical service, or consultative sales
Experience with detailing chemicals, vehicle wash equipment, chemical dispensing systems, or water treatment systems is an advantage
Strong troubleshooting skills and mechanical aptitude
Customer-focused mindset with strong relationship-building skills
Sales-oriented approach and the ability to identify and develop business opportunities
Confident communication, presentation, and training skills
Independent, structured, and goal-oriented working style
Strong time and territory management skills
Proficiency with CRM software and Microsoft Office
Valid driver's license and clean driving record
Willingness to travel extensively within the assigned territory

A responsible field-based position combining technical service, customer consulting, and sales
Competitive guaranteed base salary, paid twice monthly
Performance-based commission opportunities
Company vehicle and company credit card
Coverage of preapproved business travel and related expenses
Employer-supported health insurance
401(k) retirement plan with company matching
Paid product and on-the-job training
Paid time off, including:10 vacation days, 2 personal days, 3 sick days & Paid company holidays
Annual performance and compensation review
A professional, international working environment with short decision-making paths
The opportunity to contribute directly to the continued growth of Koch-Chemie USA

Koch-Chemie USA is an equal opportunity employer and considers all qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran status, sexual orientation, or any other protected characteristic.

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Koch-Chemie GmbH

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