Office Administrator required for our busy manufacturing business in Oldbury, West Midlands. Our priority is to ensure that our customers requirements are met efficiently and professionally. We are a growing international business, able to offer a reliable income with long-term prospects.

Key responsibilities:

Deal with enquiries from customers, suppliers and a wide range of colleagues demonstrating excellent communication, verbal or written. Take messages and convey information as required, acting appropriately at all times, upholding confidentiality as necessary. Recognise and escalate issues appropriately in a timely manner ensuring compliance with standards set for customer contact to ensure customer queries are dealt with effectively and closed satisfactorily.

Using accounting software raise purchase orders as directed for supply of goods, ensuring receipt and adherence to agreed purchasing systems and procedures. Support the business with accounting software input and key administration tasks eg CRM, stoppages, notifications & invoicing.

Book training and raise orders when required.
Undertake ad-hoc tasks and assist with projects as required, completing work within agreed deadlines.

Knowledge, Experience & Skills:

NVQ Level 2 Business Administration - Desirable

GSCE in Maths and English.
Proven experience in a customer service area.
Proven experience of administration.
Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.

Ability to deal with difficult and potentially confrontational situations.

Confident in the use of the MS Office word processing and spreadsheet software.

Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries

Ability to work well under pressure.

Good personal presentation, especially when working with customers face to face.

Language:

English (required)

Johnson Analytica Ltd

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Office Administrator