IT Technician-Durban (King Shaka)-12 Months Contract

Providing IT support to staff
This position provides IT support services such as documentation, technical analysis, advice, support and problem solving in a timely manner.
Responding to calls and emails and keeping records on technical issues on all IT systems related.
The duties of the position cover the functional areas of end-user support, operational support and administration.

KPA

Ensure that all help desk service requests received by the department are logged and processed in the IT Service Desk then dealt with in a timely, prioritized and professional manner.
Response time on IT tickets Logged.
Unresolved Tickets
Monthly Reports on Helpdesk
Resolution Satisfaction
Maintain & support stability of network infrastructure.
Install, configure and support network, PCs, laptops, CCTV, Access control systems
peripheral devices including printers and other IT hardware
Active Directory, Exchange, Office 365& Antivirus administration & software support
Support IP Telephony system
Maintenance and expansion of CCTV system
Maintain Inventory of IT Department
Conduct Daily IT Health checks as well as backup checks
Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
Perform routine preventive maintenance on hardware and software.

Key Competencies

Hoaeane Consulting

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