Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.

Hikvision possesses the world's largest R&D team and state-of-art manufacturing facilities; both allow Hikvision's customers the benefit of world-class products that are designed with cutting-edge technology. The hunting and outdoor product line ranges from module, monocular, clipon, to full-featured products.

Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
Help and support with testing products; and report the results to your line manager.
Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
Attend regular training and meetings to maintain and expand knowledge and performance level.
Understand and strive to meet or exceed targets while providing excellent consistent customer service.
For Technical Support Engineer-English, you must be willing to relocate to the Pan-European region, including Czech Republic, Romania, Greece, Adriatic, and Nordic, etc.
For Technical Support Engineer-French, you be willing to base in France.
For Technical Support Engineer-German, you will be based in Germany.
For Technical Support Engineer-Polish, you will based in Poland.
For Technical Support Engineer-Spanish, you will based in Spain.
Online Application: https://www.wjx.cn/vm/rTM2nxo.aspx#

Du bringst erste Erfahrungen im IT-technischen Service mit und hast Lust, Dich in die fachlichen Grundlagen unseres Customer Supports einzuarbeiten
Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations
Positive attitude towards work
High integrity
A demonstrable passion for Information Technology
Fluent in Mandarin, both written and verbal
Fluent in at least one of the following languages: English, French, German, Spanish, Polish, etc., both written and verbal.

Firmenhandy wird zur Verfügung gestellt
Firmenevents und -veranstaltungen
Arbeitszeiten flexibel gestalten
Ein Laptop mit der notwenigen Software wird zur Verfügung gestellt
Eine voll ausgestattete Mitarbeiterküche
Parkplatz

GIMED1_DE

Hikvision Deutschland GmbH

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Pan-EU Technical Support Engineer