Job Description

An established market leading SaaS vendor within MarTech is looking to add a strategic account manager to their team as part of their next phase of growth! This is a great opportunity for someone who is looking to join a fast paced business with plenty of growth opportunities and a built in career plan for this role

Job Title: Strategic Account Manager, Customer Success

Industry: MarTech, Social Media Software, Branding Software, Employee Advocacy, Employee Engagement, Social Selling Tech

Location: Hybrid, London, 3 days a week in the office (expenses covered for travel)

Package: £50,000 base + ote

The Role:

In the role as a customer success manager / account manager you will have full responsibility for a number of accounts, from a variety of sectors including FMCG, Automotive, Financial Services, Corporate Commercial etc which are generally large mid market and enterprise level clients. You will be responsible for managing the day to day relationships with the clients as such you will need to be someone who has excellent communication skills and is someone who can work with both clients and internal stakeholders collaboratively in order to deliver the best customer experience and ensure the customer is meeting or exceeding their goals from their employee advocacy program. You will also be someone who is comfortable working closely with the director of customer success in order to help develop the playbook for operational processes within account management, whether that is renewals, upselling campaigns or account nurture etc

The Candidate:

The ideal candidate will be someone who has worked a similar environment, so MarTech, or Social Media SaaS technology experience being highly desirable. You will need to be a process driven relationship focused strategic account manager that can demonstrate a track record of working with clients to ensure they are getting maximum usage and return from the offering due to their employees being engaged. You will need to be someone who is also capable and comfortable talking to clients about growth in their account whether that is an uplift at renewal or with some accounts looking for cross selling and upselling opportunities where there is significant growth opportunities.

The Package:

On offer will be a competitive basic salary of between £45,000-£50,000 depending on experience along with an uncapped commission plan with an ote of circa £70,000 in the first year with it being £85,000 in the 2nd year plus benefits such as private health, private medical and travel to and from the office covered by the client

APPLY NOW and successful applicants will be contacted for a more detailed discussion.

Strategic Account Manager, Account Manager, Customer Success Manager, relationship manager, Account Executive, SDR

MarTech, HR Tech, Social Media Software, Branding Software, Employee Advocacy, Employee Engagement, Social Selling Tech, Online Marketing, Retail technology, Start Up, Brand Technology, SaaS, Marketing Agency, Marketing

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