Country/Region/City: Johannesburg, Gauteng, South Africa

We are recruiting for a Team Manager in our Johannesburg store! As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals, and ensure that the highest level of Client experience is delivered. You will be responsible for recruiting and building highly motivated teams, developing them to the next level, and securing succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Profile

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure achievement of team targets on a monthly and annual basis.
Team Management and Development: Ensure your team delivers the Louis Vuitton Promise to every Client by demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and partner with the Learning Manager to tailor individual action plans.
Identify, recruit, and develop talents; secure succession plans in collaboration with the Store Manager.
Set individual and team goals; proactively assess and manage performance against expectations.
Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
Client and Business Development: Support the team in building long-term Client relationships, leveraging different clienteling tools.
Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations.
Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).
Proactively provide the Corporate office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animation.
Selling and Floor Management: Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling, and Client repurchase.
Build and develop your own Client portfolio.
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence, and ensuring the Louis Vuitton Promise standards are achieved.
Champion a Product Category: Be the store point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, Client-related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge.
Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, and define and implement action plans to drive sales.
Operations: Ensure policies, Brand standards, and grooming guidelines are communicated and implemented.
Support the Operations team in inventory management.
Support the Store Manager in staff planning (workforce management).

Additional Information

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED:

Special Skills: Foreign Languages a plus, computer literacy.
Work Experience: Minimum 5 years retail experience; experience managing teams preferred.

Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.

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Gruppe Louis Vuitton

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Team Manager