EM Motorsport is a leading electronic design and manufacture company that supplies equipment and systems to high end Motorsport series and race circuits. This appointment is a split role within the company. Your time will be split between Electronics Customer Support and Electronics Production. If you are a flexible, conscientious person with Electronics experience that we would like to hear from you.

Roles (Electronics Customer Support Engineer)

Providing after sales support to our customers on site and remotely. This could be in the UK, Europe or occasionally further afield.
Assist in the pre and post visit equipment maintenance and software configuration.
Record the allocation of units.
Help customers to organise spare unit allocation.
Preparing reports for sharing with colleagues’ including issues and achievements.
Faults tracking and conclusion
Provide feedback for in-house development tests.

Responsibilities (Electronics Customer Support Engineer)

Ensure that our customers have a single point of contact for after sales support.
Ensure that customers are keeping all equipment operational and correctly configured
Raising any and all faults/issues and requesting return for all faulty equipment for investigation
Maintaining a tidy working area at all times both in the office and onsite
Representing EM Motorsport in a professional manner at all times
Being well organised when travelling and working away.

Skills and requirements (Electronics Customer Support Engineer)

Good communication skills (e.g. concise, clear, timely and appropriate media used).
Knowledge on electronic technologies (HW and SW)
Good understanding of Ethernet networks and fibre optic converters
Ability to read a mechanical drawing.
Ability to read and write detailed and concise technical reports.
Experience with the use of tools associated with wiring.
Procedurally driven when performing duties (e.g. use of existing procedures and proposal for new)
Proactive as opposed to reactive by nature. IE someone that will anticipate a problem before it happens.
Good computer literacy (i.e. familiarity with using MS Windows/Office packages and network resources)
Approachable and amenable (i.e. welcoming to communications from customers and colleagues)

Roles (production)

Building and assembling the products that we manufacture in house
Small mechanical activities such as drilling and cutting out shapes on aluminium or steel sheeting
Wiring devices by either following writing diagrams or a demonstration from another member of the team
Assembling connectors with crimping pins or soldering pins
Use of heat gun to product cables and looms
Testing the final product

Responsibilities (production)

Supporting the Production team to build the products we manufacture in house
Supporting the Production team to Test our products before they are despatched
Supporting the Production team to service our equipment annually

Skills and requirements (production)

You should have a Basic working knowledge of multimeter’s (preferably Oscilloscope)
Basic knowledge of electronics
You will be IT literate in Windows, Word, Excel and Outlook
You must have the ability to work under pressure in order to meet the deadlines requested by our customers.
You must be organised, tidy and conscientious with the ability to work on your own as well as under supervision.

EM Motorsport

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Electronics Customer Support Engineer/Production