Join our team as a Customer Service Team Leader - Gateway!

Are you passionate about delivering exceptional customer service and ready to lead a dynamic team in air export operations? We're looking for an experienced and proactive Customer Service Team Leader to drive operational excellence and ensure outstanding service for our customers.

Location: Heathrow, UK

Working hours: Monday to Friday, 9:00 to 17:30

What Will You Be Doing?

Provide efficient and proactive import and export services to customers, overseas partners, and service providers
Manage all aspects of the Gateway department, ensuring operational effectiveness and efficiency
Continuously review and improve operational and customer service processes
Investigate and resolve queries and complaints promptly for both internal and external stakeholders
Lead the team to meet KPIs in operations, customer service, administration, overtime, and absenteeism
Prepare monthly GP results and review unbilled/loss reports, implementing corrective actions as needed
Ensure customer invoicing and SAP query tools are completed in line with KPIs, and that the policies are followed.

About You

Experienced in air export operations and customer service, with a strong understanding of industry processes
A confident leader with a track record of managing and developing high-performing teams
Analytical and detail-oriented, capable of identifying and driving process improvements
An effective communicator, able to resolve issues effectively and build solid relationships with customers and colleagues
Financially aware, with experience managing invoicing and preparing GP results.

What We Offer

Full training and continuous professional development to ensure compliance with regulatory requirements
Pension scheme with up to 6% matched employer contributions
20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday
Explore various career paths and take advantage of development opportunities

Next Steps

Apply now by following the provided links and attaching your CV ASAP.

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

DB Schenker

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Customer Service Team Leader