Job Description

Role: Training Manager for Dave's Hot Chicken Restaurant

Reports to: Operational Lead

Location: London based initially to support Restaurant #1 opening

Dave's Hot Chicken started on the streets of East Hollywood, CA, in 2017 and has quickly grown to the fastest-growing franchise in the US. The co-founder, Dave, came up with a simple process: take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.

Launching in the UK this year, we're looking for a Training Manager to make the launch of Dave’s Hot Chicken a mind-blowing success.

Summary:

An exceptional Operator with high energy levels capable of leading the UK & Ireland induction and training
Ensuring the Dave’s Hot Chicken culture and standards is embedded into every new starter
Highly motivated and proven self starter
Working in a small, entrepreneurial team, joining the journey from Restaurant #1 with an ambition of 30-60 within 5 years

Responsibilities:

The expert in DHC Brand Standards and Ops equipment
Operationally translating US Brand Manual to UK version
Brand induction and training in the UK – replicating the US approach
Training location and administration
Dress code custodian
Understanding and facilitating complaints process
Understanding Mystery Guest programme
Assisting the Operations lead with recruitment and HR elements
The role will be required to work shifts in the first restaurants for on the job training and as required to meet demand
Hands on support of a small, dynamic, start up team.

What we're looking for:

Off-the-scale energy and passion for training
Extensive experience in restaurants operations
Experience creating engaging training videos
Prepared to roll up your sleeves and get involved with all aspects of launching Dave’s in the UK&I – enjoys variety outside of core training responsibilities

What we’ll offer you:

50% discount at ASK Italian and Zizzi restaurants
28 days paid holiday pro rata
Pension contributions
WeCare well-being and GP support for yourself and your family
Scope for significant career development as we scale the brand across the UK & Ireland

What you’ll need to know:

Anticipated start date of early October with a planned restaurant opening in early Dec
2 weeks of in-depth Dave’s Brand training in Los Angeles in mid-October with the Dave’s UK Leadership team
Competitive salary
London based initially to support Restaurant #1 opening

Dave's Hot Chicken

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