Overview

Provides the overall leadership and direction for the development and implementation of the Quality Improvement/Assurance function in partnership with identified Medical Director, is responsible for regional operations support for regional senior leadership, and is responsible for regional operations in patient experience initiatives.

Responsibilities
Develops, implements, and administers a framework of quality and safety efforts to monitor and improve the level of patient care and services.
Will be leader responsible, in support of regional COO and CMO, to coordinate all regional operation support and coordination related to operational performance reporting, improvement initiatives and project management. This will include work as part of the development of an in system hospital as it relates to the regional practice.
Will take operational and leadership responsibility within the regional practice in select functional areas, working with system leadership, to insure a strong collaboration between regional operations and system leaders. Areas to include, but not limited to patient experience, employee engagement, and project management coordination.
Provides leadership in the interpretation, implementation, and maintenance of QA and QI standards, in coordination with system resources.
Implements performance improvement, ensures regulatory compliance, and promotes patient and staff safety. Identifies, designs, measures, prioritizes, and monitors all quality management activities.
Develops quality metrics and ensures the systematic collection of data regarding quality initiatives. Provide forums for reviewing this information with multi-disciplinary teams to improve clinical performance.
Integrates primary care clinical quality improvement efforts and service standards with the system-wide Quality and Patient Safety Committee and all of the centralized quality management activities.
Leads and provides forums to address cross-population/department/service quality management issues related to patient care, professional practice, education, and research.
Engages physicians and other clinical staff in quality management activities and encourages accountability for quality at every level of the organization.
Manages departmental resources, systems, and workflow processes to achieve efficient clinical operations and financial performance.
Establishes an annual budget dedicated to quality and patient safety infrastructure.
Performs other duties as required or assigned.

Qualifications
Master’s degree in business, public health, nursing or a related field with 3 years of progressive hospital/nursing management experience, or an equivalent combination of education and experience required.
Evidence of competence/experience in quality improvement and patient safety tools and methodologies including statistical analysis, epidemiology, and clinical decision support systems.
Demonstrated ability to lead and implement quality improvement and patient safety initiatives across large complex organizations.
Evidence of experience in successful administration and leadership of organizational quality management.

Required Licensure/Certifications

- None

Area of Interest: Professional/Management;
FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week;
Shift: Day;
Job ID: 23769;

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Master's

Three Years

D-H Manchester

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Regional Director QI Patient Safety & Operations Support