Cubo Solutions Ltd is a leading provider of innovative telematics and telecoms solutions. We specialise in helping large enterprise organisations optimise their operations and logistics services through our comprehensive suite of telematics and telecoms products and services. With a strong commitment to delivering value and excellence, we empower our clients to achieve their goals through cutting-edge technology and bespoke solutions.

About the role

Reporting to the Telematics Support Manager, the Technical Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.

Duties & Responsibilities

Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal
Log calls accurately, with a high level of detail on our CRM system
Proactively deal with Customers queries
Carry out support query resolution
Assist in retrieving CCTV footage for customers via the Cubo Portal
Provide information to customers
Schedule engineer visits with customers and organise relevant equipment and provide technical support to engineers when required
Set up of tracking equipment, both software and hardware
Knowledge of electrical wiring and interest in electrical engineering desirable but not essential
Maintain a positive attitude and a high level of customer service at all times
Any other duties as may be reasonably required.
Compliance with the DCC Code of Conduct and other Group Policies.

Requirements

Excellent verbal & written communication skills
Interest in technology
Good problem solving and decision making skills
Competent in Microsoft Applications
A high level of self-motivation together with a willingness to learn new skills.
A flexible and enthusiastic approach to the job.
Great attention to detail

Benefits

Salary - £23,000 - £25,000 per annum depending on experience

Annual Leave - 33 days inclusive of bank holidays.

Hours - 9am to 5pm Monday to Friday.

Excellent benefits package.

Cubo Solutions Ltd

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Technical Support Advisor