Co-ordinator (Tenancy Management Team)

£24,908.57 per annum (37 hours)

Based at Harbour House, Preston

As a Tenancy Management Team Coordinator, you'll be providing essential support to colleagues, customers, and partner agencies by ensuring that the Team deals with any reports of Anti-Social Behaviour effectively. As part of our triage process, you will be signposting tenants to other agencies for expert help and you'll create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You'll also assist the team by collating the relevant data to ensure that we are performing to a high standard.

What we are looking for:

Using your amazing communication skills and customer service skills, you'll comfortably deal with individuals who are in crisis.

You'll have a natural flair for problem solving and supporting colleagues in your team.

You'll will need fully understand the importance of confidentiality

It would be great if you also had:

Worked in a similar role within social housing
Basic knowledge of ASB & Social Housing

Why work at Community Gateway?

Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

Working arrangements:

This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible can to accommodate our business and your personal needs.

Dates for your diary:

The closing date for this advert is the 10th October 2024, with interviews taking place on Thursday 17th October.

A bit more about us:

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.

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Community Gateway Association

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Tenancy Management Team Coordinator