Are you an experienced hospitality professional ready to take on a key role within a dynamic, high-standard environment? We’re looking for a Duty Manager dedicated to creating memorable guest experiences, leading a motivated team, and ensuring smooth daily operations.

Key Responsibilities

Guest Services : Deliver exceptional guest satisfaction by supervising front-of-house operations, addressing guest inquiries and concerns, and ensuring every visitor has an enjoyable experience.
Staff Management : Lead, train, and inspire a team of guides, rangers, and support staff. Oversee duty assignments, monitor performance, and provide guidance to ensure seamless daily operations.
Daily Operations : Coordinate and oversee game drives, guided tours, and guest activities, ensuring adherence to safety standards and responsible tourism principles.
Resource Management : Manage resources like vehicles, equipment, and supplies to ensure operational readiness and functionality.
Health and Safety : Foster a safe environment for both staff and guests by enforcing and maintaining rigorous safety protocols.

Qualifications

Degree or diploma in Hospitality Management or a related field (preferred)
Proven experience in a management or supervisory role within hospitality or tourism
Strong knowledge of food and beverage operations
Effective leadership and communication skills
First Aid and CPR certification (advantageous)
Ability to thrive in a dynamic and unpredictable environment
Strong problem-solving skills and composure under pressure

If you're ready to make a meaningful impact and bring exceptional service to life, we invite you to apply!

Job Type : Full-time

Ability to commute/relocate :

Klein-Brakrivier, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education :

Diploma (Preferred)

Experience :

Duty Manager: 1 year (Preferred)

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Botlierskop Game Reserve

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Duty Manager