CLIENT MANAGER (Accountancy)
MACCLESFIELD (free onsite parking)
45, 000PA

Our client is seeking a highly organised and proactive Client Manager to lead a small but growing team. You will be responsible for the day to day running of the operations ensuring the team delivers exceptional service to clients.

Operational Management:

Oversee the daily operations of the office, including staff scheduling, workflow management, and ensuring adherence to company policies and procedures.
Monitor and manage workloads to ensure timely completion of tasks and maintain high-quality service delivery.
Implement and maintain efficient office processes, ensuring continuous improvement.

Team Leadership:

Lead, mentor, and develop a small team fostering a positive and collaborative working environment.
Conduct regular performance reviews and provide feedback to team members, identifying opportunities for training and development.
Coordinate team meetings, ensuring clear communication of company objectives, updates, and performance expectations.

Client Relationship Management:

Act as the primary point of contact for key clients, ensuring their needs are met and addressing any issues or concerns.
Develop and maintain strong client relationships, ensuring high levels of client satisfaction and retention.
Oversee the onboarding process for new clients, ensuring smooth transitions and clear communication of services.

Financial Management:

Assist in budgeting and financial planning for the office, including monitoring expenses and managing resources effectively.
Ensure accurate billing and invoicing processes are followed
Monitor financial performance, identifying areas for cost savings and efficiency improvements.

Compliance and Quality Assurance:

Ensure the office complies with all relevant regulations, including data protection and industry standards.
Oversee quality assurance processes, ensuring all work meets the required standards and is delivered on time.
Maintain up-to-date knowledge of industry trends, regulations, and best practices, ensuring the office remains compliant and competitive.

Technology and Systems Management:

Oversee the implementation and maintenance of office technology systems, ensuring they meet the needs of the business.
Identify opportunities to enhance productivity through the adoption of new software.
Ensure staff are adequately trained on the use of office systems and software.

Qualifications and Experience:

Proven experience in a managerial role within an accounting environment.
Strong leadership skills with the ability to motivate and develop a team
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and staff.
Knowledge of relevant industry regulations and best practices.
Candidates must live within a sensible commuting distance of Macclesfield and be eligible to work in the UK - this is essential

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