Responsibilities:

Support the formulation of STA strategy by identifying key areas through which the associated Underwriting experience should be advanced to be relevant and market leading.
Drive continuous improvement within Underwriting, Conversions, and Technical Underwriting areas – people, process, technology, data.
Formulation of operational plan in relation to STA strategy, and execution thereof, for each area within the Underwriting domain.
Stay up to date with industry trends, market dynamics and emerging models to identify opportunities for innovation and competitive advantage.

Ownership and optimization of the Underwriting value chain and associated systems (Underwriting, Conversions, Technical Underwriting).
Ensure relevance of Underwriting performance metrics.
Ensure SLA adherence, and the attainment of key performance metric targets (e.g. utilization, rework, telephone availability, abandoned calls).
Drive attainment of positive customer experience and net promoter score targets.
Management of team e.g. performance management, talent management, succession planning, training.
Ownership of IT tickets/errors/product gaps which impact the Underwriting domain and Adviser experience.
Responsible for technical queries of advisers regarding Platform product offerings.
Negotiate with insurer on any binder actions, rates, new business requirements.
Manage the binder audits.

Skill sets required:

Bachelor’s degree.
FAIS and RE compliant.
Key individual qualifications would be advantageous.
Minimum 10 years of work experience, with at least 5 years in a senior management role.
Proven track record of driving financial and operational performance within a division.
Experience in managing Underwriting environments.
Analytical capability and exposure to BI tools.
Experience in delivering automation and optimization initiatives.
Proven track record of interacting with Advisers/clients.
Excellent leadership skills.
Problem-solving skills.
Deep understanding of South African insurance market, outsource/binder environment.
Demonstrable knowledge of personal and commercial lines underwriting.
Policy administration system experience and a solid understanding of how insurance systems work.
Experience with workflow systems, and the enhancement thereof.
Calm under pressure.
Great communicator.
Structured/process driven.
Attention to detail.
Able to execute and follow instructions.
Eager to learn, improve and optimize.

Job Type: Full-time

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