The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m.

Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth, and continuing acquisition of franchise bases.

Job Summary:

The Corporate Co-Ordinator role is to offer first line support to the corporate account customer base, delivering a structured and consistent approach to all requests. Handle inquiries and requests from customers that can range from a fault on the service, invoicing and service queries. Find solutions to their issues and address their needs, handle customer complaints and initiate corrective actions. Involve other team members or departments if needed, follow up the progress and keep the customer updated

Delivering outstanding Customer Service to Franchisees and Stakeholders
Drive growth by upselling products and services
Building on established relationships with key personnel
Fully understand customers business requirements
Administrative duties including producing regular business reports
Ensuring orders are fulfilled seamlessly
Communicating fluidly with other departments
Ownership of customer requirements
Ability to implement new ideas and report concerns within the team
Updating and monitoring CRM system

Who you are

Experienced in Customer Service/Sales environments
Exceptional in written and oral communication
Able to develop knowledge, and acquire new skills
Able to work in a fast-paced environment, and be able to adapt to fluid change
Having a high attention to detail
Good knowledge of Excel

What we offer

£23,000 - £25,000 (DOE) Basic Salary
A generous Commission Package
20 days holiday + Bank Holidays + The ability to purchase more holiday
A flexible working policy
Friendly office environment

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5G Communications Ltd jobs

Internal Account Co-ordinator - Corporate