Dermalogica is recruiting an ambitious and driven individual for the exciting role of Area Operations Manager.

The purpose of this role is to effectively manage and support a portfolio of stores within the Dermalogica retail department with all operational duties. Liaise with consumers, clients, and suppliers. Actively visit Dermalogica stores to ensure and drive performance, operational compliance, and consistency.

DUTIES AND RESPONSIBILITIES

Achieve sales targets for the region
Store expenses and budget management
Prepare and submit POs and conduct invoicing process for stores
Source and purchase required items for stores within budget
Manage store expenses within budget and ensure payments are submitted timeously
Ensure execution of planned activations, launches, and promotions in Dermalogica stores
Display and merchandising items reach stores timeously
Execution of planned activities are timeous and targets are met
Assist with marketing events
Conduct merchandising audits and ensure consistent brand image across stores in line with brand guidelines
Manage in-store inventory ensuring accurate stock reporting and minimal variances
Consolidate variance reports and investigate variances
Manage stock returns from stores
Manage and report on stock expiries
Consolidate and process stock orders
Systems reporting: Balance system and ESP as required
Ensure revenue balancing across inventory and sales systems and ensure it is in line with the store report
Reconcile and manage store cashup and banking, submit report to finance
Reconcile, consolidate and submit store reports
Ensure POS system is set up, accurate and maintained; ensure store staff are trained on POS system
Assist Head of Retail Operations with administration duties, communication, and rollouts for the division
Plan and execute travel arrangements for the retail division
Ensure store items are purchased timeously and within budget
Set up and merchandise store ensuring new stores and refurbishments are fully set-up and operational upon opening
Ensure store compliance
Complete store visit checklists and input feedback into the retail scorecard
Provide feedback driving standards of excellence and consistency
Meet with and manage relationships with the relevant Beauty Managers and centre management
Manage mystery shopper process and reporting
Manage store leads within the Dermalogica Concept Stores
Manage retail staff in conjunction with Beauty Managers
Manage KPIs, PDPs and touchpoints with your team
Manage performance and IR Matters with the support of HR
Facilitate and assess candidates as part of the recruitment process. Recruit for store roles with the support of HR
Sign off on final candidates with Beauty managers in retail stores
Manage and conduct onboarding for new store employees and ensure they have the necessary onboarding and training material
Ensure store cover according to rostering guidelines
Manage team’s leave and store cover
Manage promotor roster and hours

COMPETENCIES

Leading and Supervising
Working with People
Analysing
Planning and Organising
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial thinking

MINIMUM REQUIREMENTS

3 years relevant experience including retail operations
Ideally 2 Year Health and Skin Care diploma (qualified skin care therapist) or skin care background
3 years previous management role
Proven track record in leading teams and achieving sales targets in a retail environment
Working knowledge of MS Office (Excel/PowerPoint)
Ability to manage and use POS (Point of sales) system
Valid driver’s license and own transport, ability to commute

Should you not hear from us within 3 weeks, kindly consider your application unsuccessful.

Dermalogica is an equal employment opportunity company that is committed to diversity.

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Area Operations Manager

Area Operations Manager