Letting Manager North Ayrshire

The Role Overview:

This is a newly created role, supported by funding from Safe Deposit Scotland. It is a unique and exciting opportunity to build Homes for Good operations in North Ayrshire and the West. We are looking for a motivated self-starter, who shares our values-led approach and with solid experience of the private rented sector to increase both availability and quality of homes in North Ayrshire. A unique part of this role will be to design and deliver engagement and educational opportunities to provide advice to landlords and tenants in the area, promoting best practice and knowledge of rights and responsibilities.

Full support will be provided from our team in Glasgow. Our ambition is for this new role to expand our existing portfolio, and we have software, systems and processes in place to support operational delivery.

Themain areas ofresponsibilitiesof the role are:

Pre Tenancy Management

Marketing, valuations and viewings
Comprehensive tenant checks and application management
Carrying out detailed property and key inventories
Managing deposit registration
Advertising properties on social media

Managing Landlord and Tenancy Sustainment

Leading on tenancy agreements and tenant support
Rent collection and arrears management
Carrying out visits every 3 months

Reporting on property condition

Managing repairs and compliance
Sustaining high level of landlord and tenant satisfaction through excellent communication
Resolving complaints in proactive and forward-thinking way

End of Tenancy Management

Leading on all aspects of notice management
Completing a comprehensive checkout report
All aspects of deposit management including disputes
Carrying out void work assessments and seeing it through to completion

Promoting Good Practice for PRS in North Ayrshire

Leading on business development and marketing strategies in the area
Promoting our values and mission to a wider audience and generating new landlord leads
Developing and delivering activities for landlords and tenants seeking advice in PRS

Partnership with NAC and raising quality of PRS

Leading on outreach and creating partnerships with local authority and stakeholders
Raising awareness of high standards of PRS
Providing solution to housing pathways and local owners

About you:

Qualified as a letting agent (LETWELL/ SafeAgent/ ARLA Property Mark)
At least 3 years experience in lettings and property management
Full UK driving licence & access to a car for work purposes
Demonstrable customer care skills and positive attitude
Excellent communication skills with tenants, landlords, colleagues, contractors & stakeholders
Excellent IT skills(previous use SME Professional desirable but not essential)
Ability to work alone in a self- directed way, as well as work alongside colleagues as part of a team
Excellent organisation skills with an ability to work under pressure in changing & complex situations
Ability to complete tasks to a high degree of accuracy within agreed timescales
Committed to our business objectives of being values driven, impact driven & data driven

Job Type: Full-time

Pay: £30,000.00-£32,000.00 per year

Benefits:

Flexible working / work from home
30 days leave, increasing to 35 days after 2 years
Extra day off for your birthday
Enhanced sick leave and family leave
Paid compassionate and bereavement leave
Pension
Various training options to enhance your personal and professional development

Schedule:

8 hour shift
Day shift
Flexitime
Monday to Friday
No weekends

Licence/Certification:

Driving Licence required

Work Location: In person

Working at Homes for Good

Our team is a brilliant group of people: smart, committed, caring.Our offices are warm and welcoming, pet-friendly, and home to the occasional team bake off...
If you think you'd be a good fit for this role, we'd love to meet you.

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