The Company

Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crisis to long standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives.

We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning.

The Opportunity

The Patient Service Representative is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities

Understanding of Mindful Care Services & what's within our treatment capacity
Service Experts
- Psych
- Therapy
- Recovery
- Our limitations
Answer incoming calls & directing to the appropriate line if unable to resolve
- Assist with patient reschedule & cancellation
- Coding no shows if same day cancellation
- Status of payments
- Reviewing balances
- Providing statements if requested
Assist with questions regarding the status of paperwork
- What documentation our providers can & cannot fill out
- Assist with HIPAA fill out, reviewing the form and advising what needs to be corrected
- Sending the appropriate documentation for PCA to start working on patient request
Billing/Insurance Knowledge
- Accepted & Out of Network insurances
- How to verify
- Review copay & deductible information
Provide Tech Support
- Assist with portal questions
- Understand all aspects of the pt portal to guide any patient with issues accessing like password, their appointment window, their documentation, etc.
- Trouble shooting zoom
Facility experts
- Location & Directions inquiries
- Know the crossroads
- Know how to locate the office in the building
- Know the directions on how to get there
- Know the requirements to access the building
- Closest location to the caller

Candidate Profile

High school diploma or equivalent required
Experience in a call center environment; previous experience in healthcare is preferred
Prior customer service experience, medical or mental health practices preferred
Excellent interpersonal skills and professional manner
Strong verbal and written communication skills
Ability to schedule appointments depending on the patient needs
Must be well organized and attentive to details
Must be able to multi-task and prioritize work in a fast-paced work environment
Must have strong computer proficiency
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

Type: Contract Full-time
Schedule: Monday – Friday 11am – 8pm ET (will move to a 10 hour day, 4 days a week in the future)
Location: South Africa
Type: Remote

Compensation

The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

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Mindful Care jobs

Patient Service Representative (11am-8pm)