We are seeking an experienced and dedicated Senior Quality Assurance Team Leader to join our dynamic team. As a Quality Assurance Team Leader, you will play a crucial role in ensuring the delivery of high-quality products and services and mitigating risk, while also leading a team of skilled QA Agents. The ideal candidate will possess a deep understanding of quality assurance processes, insurance industry standards, and have strong leadership skills to drive continuous improvement.

We always strive to bring out the best in our people by developing and guiding them to be successful. The leader is responsible for the effective management of the team and ensuring the necessary corrective action is taken to mitigate any risk to the business.

The role requires someone who is passionate about leading people and at the same time achieve the organizational goals. We are looking for an individual who is committed to their job and their team. A leader who leads with confidence, authenticity, passion, humility, self-awareness, gratitude, and also leads by example. We want an effective leader who has major impact not only with the teams they manage but the company as a whole. We are looking for person who is a great leader, who is productive and connected to the organization and who the team responds to in a positive way. We need someone to takes responsibility and ownership for the team and their own performance and success. Someone who leads from the front, not afraid to get your hands dirty and that fosters a culture of performance, delivery, and excellence.

Candidate Profile:

Matric
Tertiary Education Preferable
Clear Criminal and Clear Credit Record
FAIS Accredited/RE5 Advantage
Must have own reliable transport and committed to putting in the hours to build and take the team to the next level
Must be computer literate

Requirements:

Must have 3-5 years’ experience in leading a highly successful QA Team
Must have 3-5 years sound insurance industry knowledge
Must have 3-5 years’ experience in underwriting
Conduct risk assessments to identify potential issues and develop mitigation plans.
Work closely with other departments to address and resolve identified risks
Must have the experience and confidence to engage with internal and external stakeholders
Must have a strong ability to inform, educate, nurture, and drive their team to success
Develop the team’s strengths and improve weaknesses
Identify the team’s goals and evaluate the teams’ progress
Organize team initiatives
Provide clear guidance and instructions to the team
To be able to listen to their team’s members feedback and take the relevant action
Manage the flow of day-to-day operations
Sending of reports to update the business on the team’s performance
Create an inspiring team environment with an open communication culture
Motive and drive team members to perform
Recognize high performance and reward accomplishments
Identify team members who are not performing and help to achieve and exceed the required targets
The be confident to performance manage the non-performers and know when to
Listening to calls and coaching team members to improve their area of development and to provide the business with valuable information as to how to improve our products and process

Competencies to be demonstrated on the job:

Social Intelligence
Emotional Intelligence
Exceptional Leader – leading from the front and by example
Ability to drive an effective and high performing team
Ability to problem solve and multitask
Must have good communication skills and able to handle escalations
Ability to apply your mind and make sound decisions
Applying best practice for operations, lead management, capacity planning and overall management
Exceptional Management oversight and ability to identify opportunities and challenges quickly
Must be energetic, self-managed, self-motivated, target driven
Must demonstrate willingness to go the extra mile and deliver / exceed expectations (looking for individuals who have been recognized for this behavior)
Should encourage and promote team energy, company values and culture positively and strong work ethic.
Good judgement and decisiveness
Assertiveness, owner mindset and emotional maturity
Self-awareness and taking accountability / ownership
Must be Pro-active, reliable and apply good judgement

Job Type: Full-time

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OneSpark (Pty) Ltd jobs

Senior Quality Assurance Team Leader