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Head of I&T: Technology & Operations - Free State, Free State

The Head I&T: Technology & Operations is a leadership role responsible for delivering I&T Operational services to the business. The company will be transforming its I&T Operations & Technology department, and is seeking a leader to rethink and transform how to provide operational support. The focus will be on DevOps Infrastructure, role-based configuration management, and full I&T automation to minimize customer downtime.

Skills and Qualifications:

Applicable Bachelor's degree in Information & Technology or related field preferred.
10+ years of experience in an I&T leadership position leading complex technical projects.
Exceptional communication skills both verbal and written. (The ability to understand and communicate Afrikaans would be an advantage.)
Effective manager who has achieved success working with diverse teams in different environments leveraging strengths of individuals to deliver superior results.
Experience with ITSM ITIL & Cobit principles and how to apply them in real world environments.
In-depth knowledge of Cyber Risks and managing a Cyber Security function.

Duties and Responsibilities:

Supervise a team of I&T infrastructure professionals.
Develop and coach team members in the areas of technical aptitude, customer service and communication to enhance the quality of support delivered.
Design and facilitate a performance measurement framework.
Continuous evaluation and enhancement of the Incident Management process in line with ITIL best practice.
Assist with monitoring, mentoring, coaching and assisting team members to deliver quality support.
Plan, coordinate and set priorities for technical support and system administration. These duties include but are not limited to work schedules, standard operating procedures, projects, and maintenance in accordance with the company's and I&T priorities and requirements.
Manage incident classification, prioritization & escalation processes. Communicate updates to customers and I&T colleagues on issue identification, status updates and resolution progress.
Plan and recommend departmental workflow or system modifications to increase efficiency capacity and utilization.
Prepare operational cost estimates for current and proposed projects.
Manage strategic vendors, contractors, and consultant relationships.
Responsible for adhering to all company data archiving policies, procedures as well as monitoring and status reporting.
Maintain knowledge of state-of-the-art technologies by attending training product demonstrations seminars and user groups.
Resolve existing problems and develop solutions to recurring problems.
Provide input and manage short and long-term Technology budgets.
Maintain knowledge of information security best practices, applications and industry security trends.
Documentation and maintenance of Technology Architecture artefacts.
Establish & manage Cyber Security function.

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Head of I&T: Technology & Operations - Free State, Free State