Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.

Essential Skills:

Attention to detail.
Demonstrate ability to achieve in a target-focused environment.
Ability to multitask, work to tight deadlines, and possess good analytical skills.
Experience in prioritizing workloads.
Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
Maturity to deal with difficult situations with a smile and empathy.
The ability to work under pressure within busy times yet still provide exceptional service.

Requirements:

Min Entry Level Experience:

Customer Service: 1 year
Experience working with UK/USA clients
Contact Centre Experience: 1 year
Experience working in a KPA/Target driven environment
No Criminal Record

Qualifications:

Matric

Key Roles/Duties:

Answering a variety of incoming calls promptly, delivering a professional and efficient service
The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
Performing administrative functions associated with booking appointments and dealing with and resolving queries.
Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
Re-arrange patient appointments within set KPIs/SLAs
To provide non-clinical advice about clinic appointments and preparation
To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Benefits and perks:

Salary R8000
Commission up to R2000
Shift allowance R500
Medical Insurance after 3 months
YouAssist Emergency Benefits
Learnify- over 70 online courses

Working Hours:

Rotational shifts between Monday – Sunday
9 am-6 pm/10 am -7 pm (Depending on daylight saving)
1 late shift every 6 weeks

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Mango 5 jobs

Customer Service Administrator