Overview:
We are seeking a dedicated Service Manager/Branch Manager to join our team. The ideal candidate will oversee the daily operations of our branch ensuring exceptional customer service and efficient workflow.

Duties:
- Manage and lead a team of service advisors and technicians
- Monitor service orders to ensure timely completion
- Handle customer inquiries and complaints in a professional manner
- Implement strategies to maximize service department profitability
- Train staff on company policies, procedures, and customer service standards
- Maintain accurate service records and documentation
- Collaborate with other departments to enhance overall customer experience

Requirements:
- Proven experience in a service management role
- Strong cash handling skills
- Ability to upsell services and products effectively
- Mechanical knowledge to understand and explain vehicle repairs
- Exceptional customer service skills
- Excellent communication and interpersonal abilities

Nice-to-have Skills:
- Prior experience in the automotive industry is a plus
- Familiarity with inventory management systems
- Leadership and team-building skills

Join our team as a Service Manager and take your career to the next level!

Job Type: Full-time

Pay: £26,482.86-£35,000.00 per year

Benefits:
* Bereavement leave
* Employee discount
* Employee mentoring programme
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability

Experience:
* service advisor: 1 year (preferred)

Licence/Certification:
* Driving Licence (required)

Work Location: In person

Reference ID: Branch Manager - Glasgow

D&G Autocare Ltd jobs

Branch Manager