Job Description

This role involves managing assigned translation and localisation projects and the development and execution of diverse initiatives. This role requires a good problem-solving mindset, be able to shape and execute assigned initiatives independently and work as a part of a team.

Hybrid working model – 3 days in Glasgow office

Main Duties & Responsibilities:

Manage end-to-end translation and localization projects
Proactively assessing project risks and potential issues, resolve and close identified gaps before they arise; approach management and clients with well thought through solutions
Proof, check and format documentation when translators deliver final translated documents with a high level of attention to detail before delivery
Setting and managing regular phone calls and Teams face to best take care of our clients needs
Manage a large number of suppliers and ensuring project resources maintain a high level of quality, professional and ethical standards.
Ensure all client projects are delivered on or before deadlines agreed with clients
Provide daily updates on the progress of projects

Requirements:

Project Management experience in the translation or multi-lingual multi-media industry
Client relationship, engagement, management experience and experience of managing higher value contracts and clients
Take ownership of client projects under supervision of the Management team
Communicate effectively (verbal & written) and professionally with clients and team of linguists at all times ensuring that our clients are kept updated on the status of their projects
A high degree of strong rapport building as part of client relationship management is essential
Proactively lead the identification of any potential issues and provide well thought through solutions
Show evidence of taking ownership of assigned projects and/or tasks to ensure success working closely with PM team and management
Maintain client satisfaction and excellent customer service going above and beyond when required
Ensure quality requirements and budgets are met and exceeded

The ideal candidate:

Must be driven and passionate about client service delivery and have very high levels of attention to detail.
Must be a minimum of degree educated
A collaborative worker – experience of working in a small team environment
Education: Bachelor's (required)
Translation or multi-lingual multi-media industry, 1 year (preferred)
Project Management: 3 years (required)
Language: English (required)
Ability to manage competing demands, key milestones, projects on a daily, weekly and monthly basis for a range of clients
Ability to work under pressure and in a changing environment

It's a plus if you have:

another language
experience of working abroad
significant international travel
translation related experience

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