Job Description

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

The Customer Service Co-ordinator will deliver a first class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times.

They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high quality customer experience to each and every customer in line with the business objectives and the department’s overall targets and goals

Position Responsibilities

Manage a full portfolio of account as allocated
Ensure that procedures within the department are followed
To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
Provide information in a concise and timely manner, to both customers and members of the company
Work closely with the external accounts manager to meet customer needs and expectations
Accountable for Launch management on their portfolio of accounts
Support the ethos of team working within the whole department
Ensure regular and effective communication within and from all areas to achieve common business aims
Liaise with customers as and when required with off site visits to be expected
Be proactive in developing solutions to departmental issues, when required
Identify issues and recommend adjustments or resolutions in order to rectify any issues
Grow product knowledge both through regular product training and from working alongside internal departments
Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
Ensure board reserves are managed effectively
Ensure attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
When on annual leave, conduct a full handover with their team
Assist in covering accounts within the team when colleagues on annual leave.
Perform any other duties as directed by the Customer Service Team Leader/Trainer

Required Skills

Excellent customer facing skills
Highly responsible, reliable and flexible with a strong work ethic
Strong commercial awareness and business acumen
Excellent organisational and time management skills, with the ability to prioritise
Ability to work under pressure to deliver a high standard of service
Positive attitude and commitment
Ability to establish and maintain effective working relationships
Ability to influence others and generate new ideas
Effective problem-solving and decision making
Able to work in a fast paced environment – FMCG preferred

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