Krones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub-Saharan African region. We strive to provide excellent after-sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity.

Your tasks

Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
Business strategy for Academy with Capex requirements and return on investments
Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
Issue, audit and record all tools required by the technicians
Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
Personal Time Off (leave) management
Attend to Standby Support as per the Standby Procedure.
Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Krones Stakeholders.
Active involvement in the hiring of all new staff within their team.
Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
Proactive participation in personal development along with direct line manager

Your profile

Experience & Qualification Requirements:

National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
Team management experience for a minimum of 5 years with a team of 10 or more people
Technical knowledge of machinery within the packaging or beverage industry
SAP experience
MS Office
Strong communication and relationship management skills

Advantageous:

12 years technical experience in the Packaging or Beverage industry
Working knowledge of the Krones portfolio
Proven track record of personnel development, and exposure to Apprenticeship Programs
Interpersonal and negotiation skills
Customer orientated and able to drive and adapt to change
Sense of urgency and analytical problem-solving skills (root cause analysis)
Basic Project Management experience

Your application

Interested? Apply online now!

Closing date for the role is the 11 October 2024. Please make sure that all applications are sent before or on the closing date. Krones is an equal opportunities employer and will give preference to previously disadvantaged candidates.

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Krones Southern Africa (Pty) Ltd jobs

KZA_Service Manager - Development