Job Ref: RBH14849

Branch: Holiday Inn Express London - Limehouse

Location: Holiday Inn Express London - Limehouse, London

Salary/Benefits: £28,582 per annum plus benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: Flexible Hours

Hours per week: 40

Posted date: 17/09/2024

Closing date: 19/10/2024

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!

A DAY IN THE LIFE OF A Guest Service Manager at Holiday Inn Express London Limehouse

What you'll be doing...

Reporting to the Deputy General Manager, you can expect your working day to include the following responsibilities:

You will be responsible for the day-to-day running of the Reception shift, managing guest expectations and delivering great guest satisfaction. This includes checking in and out, processing accurate billing, cashier duties, and leading a team. You will also be required to act as Duty Manager on a rota basis. The successful applicant will demonstrate great leadership skills, deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn, and show that they care.

WHAT WE NEED FROM YOU

We hire mostly on personality potential, but here are a few of our requirements...

Passionate about delivering GREAT SERVICE and BE GUEST FOCUSED.
Previous experience in IHG Brand as Reception Supervisor or Guest Relations Supervisor.
Experienced in handling guest queries and complaints.
Experience using Opera PMS.
Willing to learn new things and work as part of a wide hotel team.
Ability to work a range of shifts and days, providing flexibility.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

Discounted hotel room rates for you and your friends/family.
Extra days holiday for your birthday.
Flexible working arrangements.
Pension.
Free meals on duty, saving you over £1000 per year.

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

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Guest Service Manager