What will you do?
Santam BITS has a career opportunity for a senior Business Analyst in the Digital environment with a specific focus on conceptualization of new initiatives and business case writing, and who will be based in Cape Town or Gauteng.
KEY RESPONSIBILITIES

Consult with business to identify business problems and opportunities
Assisting key business and product owners with conceptualization and proposal of initiatives, business case development
Ensure ability to monitor and track benefits realization is in place and aligns with strategic and business case objectives of the initiative
Analyse and understand the potential impact on business and end users
Ensure strategic and project objectives will be met by validating that requirements and solutions will deliver on those agreed objectives
Elicit, analyse, document and maintain business requirements and functional specifications for more than one project at a time which may be at different stages of the project and development lifecycles
Administration, planning and organizing of work to ensure successful and on time delivery
Participate in quality assurance, user acceptance testing as well as demo's and training of new solutions
Provide support and collaborate with business stakeholders, project management, digital adoption, change management, training, design, development and testing competencies
Comply with company policies and procedures, standards and methodologies
Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes

QUALIFICATIONS AND EXPERIENCE

Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP
Minimum 3 years' experience as Business Analyst

Experience with

Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories
Cost estimation, target setting, building business cases and doing cost-benefit analysis, defining benefits and drawing benefit maps
Requirements elicitation, workshop facilitation, conducting demo's and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
Building presentations, creating visual representation of recommendations, requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture, and conducting workshops.
Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams
Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results
Experience with agile ways of working
Digital environment

Experience in the following areas will be advantageous

Customer journey mapping, user impact analysis or use of process modeling methodologies and tools
Managing projects as well as project management techniques and methodologies
Short term insurance or financial services industry
Defining standards, principles and new ways-of-working

COMPETENCIES

Builds, translates, and shares the direction, purpose and strategic goals of the organisation in order to engage and motivate others towards achieving these
Client focus
Enabling innovation
Change leadership
Emotional intelligence

ADDITIONAL COMPETENCIES AND SKILLS

Strong analytical and problem-solving ability
Strong customer service orientation and collaborative interpersonal style
Strong agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks
Strong leadership, negotiation and influencing skills
Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment
Business and financial acumen with thorough knowledge and understanding of business, process and technology environments and ability to do financial analysis and projections
Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology
Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
Ability to plan, organize and manage own workload and timelines aligned to project plans
Team player with ability to work independently as well as collaboratively
Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology

ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper. #J-18808-Ljbffr

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