We have a strong belief that everyone should be able to be their most creative and productive self, when at work At Drop-in we replace commuting time with family time. We help everyone worry less about isolation or WFH chaos. We create lovely local work clubs that help everyone be more productive.

Our membership plans are always wonderfully flexible. And our work clubs work wonders for people & the planet. We are a local work club that works wonders for everyone. And a local coffee club that brings the best of speciality coffee to the neighbourhood.

Our clubs are places where people can come to work, be productive and escape the chaos and isolation of WFH. They are places to connect and be around like-minded people. We have 2 clubs (Clapton and Richmond) and are on a mission to bring productive workspace to every high-street in the UK.

Who we are looking for

As our Operations Manager, you will be at the forefront of our business. You will have full ownership of our clubs, from workspace to our speciality coffee shop. You will lead our dynamic club managers, and collaborate closely with our Founder/CEO and broader team to deliver our amazing product and achieve our ambitious growth goals.

You will be someone that is excited to get involved in everything, from day-to-day operations and team management through to leading your own projects from business development, operations, product, marketing, partnerships, etc.

You will thrive in a fast paced, high growth environment and be excited by Drop-in’s growth plans. The Operations Manager will embody and champion a high-performance culture across their business and teams.

You will play an instrumental role in shaping the direction of the business from Day 1.

As Operations Manager your role will include

People Lead and mentor a team of Club Managers to grow and develop in their roles and to perform at their best each day Hire and source incredible future talent, staying ahead of business needs in line with our growth plans Be the gatekeeper of training standards Ensure our Club teams have a positive experience of working at Drop-in, are well looked after and can realise their potential with us

Performance Drive top line sales growth by supporting and leading our club teams with touring, community engagement, customer experience, marketing campaigns and events Be the ultimate business owner for each of our clubs with full club P&L responsibility Be responsible for NPS targets across the entire business

Clubs Help define and solidify our hospitality first approach across each of our clubs so that our customers love coming to Drop-in Create and maintain efficient processes and daily duties for our business to drive high standards Ensure an effective and well utilised calendar of events and local partnerships is in place across all clubs

Specialty Coffee Maintain and define our coffee quality standards across our clubs Come up with ideas on how we elevate the experience to both public and members Own the sourcing and development of our coffee and food offering, including a properly managed supply chain Full responsibility for health & safety and risk management across our clubs

Your key skills

3+ years of operations

leadership experience

in hospitality and/or retail. Customer service experience essential. 2+ years experience working in the

specialty coffee

sector is a big plus Track record in hospitality with an

entrepreneurial

and commercial mindset You excel in

managing and leading teams

, able to get people behind you to execute on their objectives as an individual and a team to reach business & member goals Experience in ideating, developing and executing integrated brand and communication strategies to drive a wider audience reach

About You

Your are a go getter. Ready to get your hands dirty with all parts of the business Outgoing and fun person with a passion for making peoples day that little bit better Proficient in finance, P&L oversight, and budgeting Customer & employee experience obsessed Growth mindset Strong multitasker with proven ability to balance multiple priorities Excellent communicator, written and verbal

Benefits

We offer a salary of

£45k - £55k

(depending on experience), plus Bonus 25 days of holiday plus bank holidays A workplace pension scheme A brand new Macbook SCA training Full sick pay 2 weeks Unlimited coffee….. at any of our clubs

Drop-in jobs

Operations Manager