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Customer Service Engineer

Apply locations Johannesburg, ZA time type Full time posted on Posted 30+ Days Ago job requisition id 13528

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB:

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE:

Customer Services Manager - South Africa

RESPONSIBILITIES:

Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
Completes training and maintains knowledge and documentation relating to product portfolio.
Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
Provides telephone support to customers
Travels extensively and as necessary to achieve the above.
Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

Experience of working with X-Ray based scientific instrumentation is an advantage.
National Diploma in Electronics, Electrical Engineering or equivalent
A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
A passion and drive to provide the highest level of customer satisfaction
Analytical trouble shooting and problem-solving skills.
Demonstrable experience of working on customer sites.
Proven experience in a customer field service environment will count favorably.
Current, full RSA driving license.
Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical:

A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
Varied and interesting work, career development and growth, collaborative working
A vibrant and multicultural team of smart people
C areer development and growth

YES, I WANT THIS JOB!!

Please click on apply.

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About Malvern Panalytical

We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.

With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.

We are Malvern Panalytical. We’re BIG on small.

Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.

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