ABOUT YOU

Ideally you must have experience in a face to face role. Experience in coaching and mentoring would be advantageous. You must also have a basic level of education and awareness of legislation in the industry, such as Safeguarding. You must also have experience in dealing with CRM data bases and the ability to deal with demanding customers in an empathetic understanding and caring way.

THE ROLE

You will be responsible for the successful running of a robust shift, ensuring process and procedures are adhered to in line with business expectations. You will be ensuring KPI's are achieved by effective service management and staff management whilst on shift.

You will also be providing support for operators when they are dealing with call handling ( i.e. emotional, abusive or difficult calls and be the escalation point.
You will be working closely with the coaches feeding back and liasing on operators performance and escalating any crisis management full job description available on request.

Hours: 26.25 hours per week

Shift pattern: 4on4off 16:00-00:00

Salary: £18,086.25pa rising to £19,478.55 after successful completion of probation.

Location: Remote

Start date: ASAP

Perks

23 days holiday rising to 25 days annual + bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme
Family and friends' discounts on our services & products
Pension Scheme, up to 4% Company matched

READY TO APPLY

If you are interested in this role please upload your CV and tell us a bit more about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .

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