BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce, and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, using the power of global trade to connect people and improve lives.

At DHL Supply Chain South Africa, we’re looking for…

Role Outline

Responsible for the delivery of HR services, products, and systems. Work in liaison with business partners, managers, employees, and external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost-effective position.

Key areas of responsibility include:

Work time data collection: attendance, absence, holidays, overtime, night hours, bonus
Onboarding for new employees on HR processes
First point of contact for employee inquiries
Hiring process documentation and prepare data for contracts
Transmission of documents to managers (new employees + change)
Ensure incoming inquiries are answered professionally and efficiently.
Identify and verify that employees are entitled to receive requested information.
Perform customer-related data gathering.
Maintain data accuracy.
Deliver accurate customer answers.
Provide friendly, efficient, and effective service to customers.
Escalate/redirect inquiries if required.
Accurately document inquiries.
Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self-service transactions.
Create tickets and enter data into appropriate systems (E.g. Case Management system).
Deliver clear, concise, and timely communication.
Execute HR Internal Controls.
Provide HR process advice to employees and managers.
Provide first line advice and support related to HR policies and processes for local employees and managers.
Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider).
Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.
Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).
Support Business HR with termination administration.
Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc).
Day-to-day administrative support focus to set standards and instructions.
Tasks/interactions mostly address immediate issues (e.g. daily, weekly, or monthly reports/deadlines).
Generally transactional tasks (e.g. data entry, chasing data, and ensuring data accuracy, running reports) with support, supervision, and direction readily available as needed.
Understand and work to key HR concepts, processes, methods, and tools including metrics, standards, and policies.
Knowledge and use of HR systems (e.g. PeopleSoft), including vendor/supplier systems (e.g. Kenexa for EOS).
Support and interact with business partners, managers, and employees on procedures and individual cases (e.g. TUPE administration and calculations).
Provide advice and support in coordination with MSS / ESS.
Member of a team to deliver certain HR initiatives.

Qualifications & Experience:

1-2 years previous experience in administration or entry-level HR role
2 years + experience in logistics industry
Proficient software skills (MS Word, MS Excel etc)
Knowledge of labor law (desirable)
Experience working in a multi-cultural team in a multi-national environment
Graduate degree qualification (desirable)
HR certification (desirable)

Competencies & Skills:

Maintains effective relationships with customers
Develops and delivers high quality/innovative products, services, or solutions
Focuses on customer needs and gains their commitment
Gains management/colleague support to meet customer needs
Ensures strategies/plans are aligned and reflect others' views
Develops strategies/plans aligned to broader organizational strategy
Communicates strategy
Establishes clear, challenging, and achievable objectives
Aligns resources and the organization within own area of responsibility to achieve objectives
Regularly reviews and communicates progress against objectives and adjusts as needed
Champions continuous improvement and innovation
Inspires results and respect by empowerment, accountability recognition, and rewards recognizing the contribution of others
Provides employees, colleagues, and business partners with candid and regular feedback
Supports the development of others
Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develops new skills and modifies behaviors based on feedback
Takes personal responsibility for career and development
Has basic knowledge of HR administration and how data should be organized and stored for easy retrieval and usage
Follow data protection and take precaution when uncertain
Know how to communicate and interact with employees and managers
Analyze data for further use
Has basic knowledge of the use and implications of HR Metrics
Gather correct data to provide effective administrative support
Has knowledge of HR and business KPI
Has basic understanding of Service Level Management
Gather and organize data required for monitoring service level agreements
Proactively liaise with customers on process improvement and customer satisfaction
Has sound user knowledge of one or more HR, Performance and Talent Management, Recruitment, and Engagement tools and information systems
Contribute to defining HR, Performance, Talent Management, recruitment, and engagement system functionalities and reporting requirements based on own usage
Customize simple reports and drive data analysis within existing system functionalities
Support line managers with the use of all relevant HR, Perf. TM&S systems
Understand own business unit including key business facts such as size, scale, and the high-level strategy
Decision making scope limited to providing advice or decisions in line with agreed processes
Analyze large volumes of data, interpret trends and themes, and provide summary information for management use

Languages:

English - verbal and written – Fluent

Travel Requirements:

Less than 25%

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