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Job Description:

Job Summary
This position develops operational brokerage goals and plans, monitors and communicates brokerage performance, manages brokerage to meet customer and customs deadlines, and maintains relationships with clients. He/She manages departmental financial performance, organizes, and prioritizes workloads, and develops and maintains standard operation procedures (SOPs). This position manages compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations. He/She resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. This position resolves customs problems in a timely manner to meet customers' expectations and avoid penalties.

Responsibilities:

Reviews financial and brokerage reports to identify exceptions and opportunities for enhancements.
Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
Coaches others and provides on-going feedback and support to improve performance.
Monitors customs memorandums and notices to stay aware of regulation changes and industry news.

Qualifications:

Bachelor's Degree or International equivalent
Full understanding of the customs and excise act
Experience managing others
Experience in customs brokerage
Experience with labor relations - Preferred
Experience negotiating with trucking carriers and international airlines - Preferred
Experience with and knowledge of international trade lanes - Preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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