Duties & Responsibilities

· Maintain and improve ATM uptime
o Timeous attendance to callout calls
o Timeous repairs of ATMs in the designated areas
o Weekly servicing of low performing sites
o First time resolution on callout sites, no repeat calls

· Ensure quality of new switch-on’s
o Programming and configuring of new sites within the prescribed SLAs
o Conduct client training

· Stock management
o Ensure optimum boot stock
o Book in faulty parts and replace with fixed parts
o Ensure backup parts are available and in good working order at all times

· Admin
o Complete all job cards timeously
o Complete downtime report monthly
o Complete monthly stock take report and submit before the end of each month
o Ensure open tickets are managed at a minimum

· Comply with assigned project deadlines according to SLA per project
· Follow Field Policy and Procedures regarding vehicle usage, cellphone usage, petrol card, and Tools of trade

Desired Experience & Qualification

· Matric or NTC 3 Electronics Certificate
· A/N Diplomas/certificates or ND Electronics
· Currently working on MS Office (Excel and Outlook)
· Must have a valid driver’s license
· Field Support with a minimum of 2 years on-the-job driving experience
· Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers, etc.)
· Electronic component testing
· Ability to work over weekends, standby, and overtime
· English written and verbal proficiency
· Min 1 year Customer Service experience
· Excellent clear and comprehensible communication skills
· Previous experience in training customers on new products
· Experience and/or ability to learn new applications quickly – industry software and handheld applications
· Comfortable to work in rural and remote areas
· Able to work extended hours and perform weekend duties when required
· Regional Support - Ability to work and stay in remote areas for periods of up to a week

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