Job Title: Debt Recovery Legal Assistant
Reports to: Head of Legal
Salary: R20k - R30k per month, depending on experience
Location: Cape Town, Hybrid
Role Overview
Our client is a fast-growing fintech lending to small and medium-sized businesses in the UK.
We have an exciting opportunity for a graduate to join our UK Clients Legal department as a debt recovery Legal Assistant. The successful candidate will work closely with the Collections team taking instructions on problematic customer accounts and seeking to reach a resolution with customers wherever possible.
Candidates must possess excellent oral and written communication skills and be confident in dealing with difficult customers. You will need to be a team player that thrives in a busy and progressive work environment with excellent prioritization and organization skills.
Key Responsibilities
- Manage the pre-legal process for cases referred from the collections team
- Draft and send formal legal notices to clients with unresolved payment issues
- Handle client communications (via calls and emails) to work toward a resolution
- Escalate cases to solicitors or paralegals when required
- Maintain accurate case documentation
- Professionally manage interactions with difficult clients
- Provide administrative support to the legal team
Requirements
- Finance or Legal related degree (non-negotiable)
- 2-3 years of experience (preferably financial/legal/lending background)
- Strong written and verbal communication skills
- Confidence in handling challenging conversations with clients
- Ability to remain composed when dealing with difficult or rude clients
- Strong attention to detail and organizational skills
- Ability to work independently in a fast-paced environment
- Proactive, solution-focused mindset
Other benefits include:
- Contributory pension
- Discretionary bonus
- Company events
- Complimentary lunch (Fridays)
