Our client based in Pretoria is looking to appoint a Junior Data Analysis.
Duties and Responsibilities
Reporting
- Compile all performance reporting on a daily, weekly, monthly, quarterly, and annual basis, including the monthly Service Management Framework (SMF)
- Ensure set deadlines meet all client-defined reporting requirements
- Ensure the content of the reporting meets user business requirements
- Meet reporting and data management requirements
- Quality assure reports for correctness before distribution to all defined users
- Act as gatekeeper for ad hoc report requirements (Ad hoc data analysis to support initiatives)
- Serve as the expert point of contact for guidance using iLearn2.0 (SumTotal) data (SumTotal Specialist)
- Lead the automation of reporting across Technical and Non-Technical operations
- Integrates and standardize Technical and Non-Technical Reporting where appropriate
- Reports to NSO on a monthly or quarterly basis on Staff Turnover and Certification Status
- Analytics of data to assist with Learning Demand Plan
- Assist with forecasting Certification targets as required
- Maintain all certification reports on iLearn2.0(SumTotal)
iLearn Administration & Support
- Provide onsite and remote training
- Assist delivery team with iLearn problems/queries
- Setup New User registrations and terminations
- Assist with all related queries on iLearn2.0 (SumTotal)
- Clear error logs daily following overnight synchronization between iLearn2.0 (SumTotal) and SAP
- Manage /monitor the Distribution lists
- Register new Dealerships and Job Titles on SAP and SumTotal as and when required
- Ensure data on iLearn2.0 (SumTotal) and SAP are correct and aligned
- Assist training coordinators with queries relating to processes on iLearn2.0 (SumTotal)
Billing
- Capture monthly billing of the Assessment Centre psychometric assessments
- Assist Support Services Lead in checking that training registers are closed before month-end so dealers can be billed.
Customer Relationship Management
- Build and maintain professional and effective relationships with related parties.
- Promote a positive working relationship with internal and external customers and service providers.
Reporting and Steering Committee Management
- Design and/or source appropriate management information reports for Dealerships.
- Prepare and present relevant information to stakeholders as per defined forums.
- Encourage the use of management information reports in dealerships to support training functions.
- Attend meetings when required. Communication thereof to the Training Coordination team.
Process Management
- Ensure updates of all reported related processes and alignment to internal Quality Management System.
- Continuous improvement approach implemented to support the ongoing improvement of business operations excellence, specifically with regard to process efficiency.
Qualifications and Relevant Experience:
Experience in working with the following systems:
Core Skills
- Organisation and planning skills
- Coaching skills
- Reporting skills
- Attention to detail
- Analytic skills
- Project management skills
- Relationship building
- Comfortable working with people at all levels of the organization, as well as with suppliers, vendors and customers
Core Work Related Experience
- LMS Administration/Learning Technology Field Experience
- LMS Implementation
- Minimum 2 years’ experience in an LMS support role
- Project Management
- PowerBI
