iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking a dynamic Field Support Engineer with a knack for solving technical challenges on the spot. Equipped with hands-on expertise in troubleshooting, maintaining, and optimizing equipment to keep operations running smoothly. Known for a proactive approach, clear communication, and commitment to customer satisfaction—always ready to go the extra mile to deliver reliable support in fast-paced environments.
What you’ll do:
- Responsible for repairing, troubleshooting, and installing hardware software of new faulty laptops and desktops.
- Windows OS Software installation, support, and troubleshooting including of 3rd party applications.
- To ensure that all open tickets are managed within the SLA.
- To reach efficiency target.
- Mobility support/workshop and Field support engineer
Your expertise:
- 2 - 5 Years practical in-service delivery; desktop support; Network Support and Active Directory
- Experience in mobile device support
Qualifications required:
- Grade 12
- Certificate in CompTIA A+/N+ International or Equivalent is essential
- MSCE or MCDST
- ITIL Foundation V4
- Soft skills
Other information applicable to the opportunity:
- Permanent Position
- Location: Sandton - OnsiteÂ
- Physical demands: Bound to sitting at a desk.
- Travel: Require valid driver’s license and own transport.
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
