Business Development and Sales:
- Develop and execute a growth strategy focused on financial gain and customer retention.
- Identify and pursue new markets, customer needs, and sales leads.
- Arrange business development meetings with prospective clients, brokers, and key stakeholders.
- Manage new business pipeline, follow-up, and organic growth initiatives.
- Set targets for new and organic growth, track progress, and report outcomes to shareholders.
- Prepare and present sales materials, packs, and presentations for potential clients, unions, and brokers.
- Promote company products/services, addressing client needs.
Client Relationship Management:
- Establish and maintain professional relationships with key personnel in assigned accounts.
- Drive new business while retaining and growing existing client relationships.
- Oversee and report on client relationship and key account management activities.
- Conduct presentations to prospective clients and manage onboarding and implementation processes.
- Ensure seamless handover to Key Account Managers (KAMs) for after-sales support.
- Execute and oversee aggressive organic growth strategies with the team.
- Ensure SLAs with clients are met and exceeded, driving a high-performance culture within the team.
- Build and maintain healthy relationship with Scheme and BOT.
Strategic Leadership:
- Collaborate with marketing, managed care, implementation, and sales divisions to achieve organisational goals.
- Plan and allocate resources for year-end revision processes and client service provisions.
- Provide strategic input and involvement in group projects, managing escalated client queries effectively.
Team Management and Development:
- Lead and manage the Sales and Client Services teams, including Key Account Managers and Customer Service Consultants.
- Identify training needs, design effective programs, and mentor new employees.
- Monitor employee performance, update training manuals, and ensure continuous improvement.
- Foster a collaborative, customer-centric, and results-driven team environment.
Reporting and Financial Management:
- Prepare and present monthly, quarterly, and management reports on sales, client services, and business operations.
- Institute financial controls, manage the department budget, and implement cost-effective strategies.
- Monitor and report on sales revenue, pipeline achievements, client satisfaction, and other key metrics.
Operational Efficiency:
- Design and implement processes for operational efficiencies, continuously improving activities to meet customer expectations.
- Manage events and stakeholder relationships, overseeing the application process and communication with HR and membership departments.
- Oversee client service provision in the medical aid and financial services industry, ensuring adherence to industry standards and best practices.
