Calling all tech troubleshooters! We need a Tier 2 Onsite Support Technician superstar to help us keep our software running like a dream. As an Onsite Support Technician you will be responsible for providing business users with quick and efficient root cause resolutions, provide work-arounds to maintain continuity and prevent any loss of productivity time. Â
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What you’ll do:
- Resolve Incidents by means of task completion and resolution within defined SLA
- Fulfilment Service Requests by means of task completion within SLA
- Identifying recurring issues and feed into Problem Management
- End to End communication with business users on any outstanding issues
- Complete daily, weekly and monthly task list and email to Service Delivery Manager on time.
- Document troubleshooting on incidents before escalating.
- Ensure that Techsource email and communications policies are adhered to.
- Assist with ICT system software and hardware installations and upgrades.
- Assist with ICT related projects and project co-ordination
- Proactively monitor Hardware and respond to related alerts.
- Proactively monitor Infrastructure and respond to related alerts.
Your expertise:
- Desktop Support (minimum 1+ years experience)
- Working within a Domain supporting Windows based thin and fat clients. Â Â
- Microsoft Office Competence  (including Word, PowerPoint, Excel Outlook
- Microsoft Office Competence (including Projects Visio) Â
- Microsoft Active Directory  Â
Qualifications required:
- Matric Maths / a Full N3 Qualification including Maths
- Certificate or Diploma in IT
- Microsoft Certified Systems Engineer Certification or Microsoft Certified
Professional Certification - Advantageous:
- ITIL Foundation, Cisco CCNA
Other information applicable to the opportunity:
- Permanent Position
- Location: KwaZulu-Natal (Onsite)
- Standby: Yes
- Travel: Must have own vehicleÂ
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