Assistant Spares Manager
The Assistant Spares Manager plays an integral role within the stores department, focusing on supporting the Spares Manager in overseeing inventory, managing parts ordering, and ensuring the seamless operation of the spares and stores departments. This position is designed to maintain an efficient workflow, ensuring that parts are readily available for customer sales, service repairs, or internal use. By coordinating closely with the purchasing, shipping, service departments, and parts sales, the Assistant Spares Manager helps in sustaining the balance between optimal inventory levels and customer satisfaction. The Assistant Spares Manager needs to perform well under pressure and must be able to understand the fluctuating needs for various replacement parts to excel in the role.
CORE FUNCTIONS:
- Oversee the ordering, stocking, and selling of spare parts, ensuring inventory levels meet customer demand without excessive surplus.
- Implement and manage inventory control systems to track parts turnover and adjust stock levels accordingly.
- Oversee goods receiving and dispatch ensuring all paperwork is correct and goods movement are in good order and handled timeously.
- Ensure that customer orders are picked daily, packed securely, labelled correctly, and dispatched accurately using the appropriate software.
- Train and supervise parts department staff, assigning tasks and evaluating performance to ensure high levels of customer service and efficiency.
- Coordinate with the service department to ensure timely sourcing and delivery of parts required for repairs and maintenance.
- Maintain relationships with the buying and shipping departments to ensure acceptable delivery schedules.
- Handle customer inquiries and complaints regarding parts availability, pricing, and warranty issues, providing solutions to ensure customer satisfaction.
- Prepare and analyse reports on parts department performance, including sales, inventory levels, and profitability, to identify trends and areas for improvement.
- Organize and oversee physical inventory counts and audits to ensure accuracy in stock levels and identify discrepancies.
- Maintain the store and site to a safe and clean standard to ensure ease of availability of stock and compliance with safety legislation.
REPORTING STRUCTURE:
Reports to the Spares Manager.
QUALIFICATIONS AND EXPERIENCE:
- A matric certificate or an equivalent diploma is essential.
- Experience and technical knowledge in a parts store, alternatively the relevant qualifications, as well as managerial experience, are essential.
- Numerical and analysis skills are required.
- Education and qualification in business management, logistics, inventory management, customer service, or electromechanical technology is advantageous.
- Candidates should be of a mature nature and must be able to work and perform under pressure.
- The successful candidate must be able to work collaboratively and engage with key stakeholders to achieve specific targets.
- The ability to communicate at all levels is extremely important, as is the ability to work as part of a team to enhance our service to our customers.
- The candidate must possess computer skills to effectively make use of any computer software, as designated by the company.
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