On-Site Support: Visit client sites twice per week in Pretoria and MTN Roodepoort to perform daily health checks and high-level inspections of firewalls and APNs.
Monitoring & Reporting: Proactively monitor network links, report on Link QOS parameters, and ensure optimal performance of the network infrastructure.
Network Management: Perform high-level checks and maintenance on firewalls, and manage APN configurations.
Technical Support: Provide 1st line technical support, troubleshooting network issues as they arise.
Qualification: Network qualification, such as CCNA, is required.
Technical Knowledge: Understanding of MPLS, SDWAN, BGP, and routing protocols. High-level understanding of firewalls and APN configurations.
Experience: 2+ years previous experience in a network support role is essential.
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