Assistant Manager

Numeral Financial Services Group • Other • Cape Town, South Africa • 3d ago

Position: Assistant Manager

Location: Sea Point; Cape Town

Job Summary:

The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.

Key Responsibilities:

Guest Services:
- Welcome guests upon arrival, provide check-in and check-out services.
- Respond to guest inquiries via phone, email, or in person.
- Address and resolve guest issues and complaints in a timely and professional manner.
- Provide local area information, recommendations, and assistance with travel arrangements.
Booking and Reservations:
- Manage guesthouse bookings through online platforms, phone, and direct reservations.
- Ensure accurate and up-to-date availability of rooms.
- Handle cancellations, modifications, and special requests.
Property Management:
- Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
- Coordinate with housekeeping and maintenance teams to address any issues or repairs.
- Perform regular inspections to ensure high standards of cleanliness and safety.
Administrative Duties:
- Maintain accurate records of bookings, payments, and guest information.
- Prepare invoices, manage payments, and handle refunds as needed.
- Monitor and manage the guesthouse budget, including expenses and revenue.
Marketing and Promotion:
- Promote the guesthouse on social media, booking platforms, and other relevant channels.
- Respond to online reviews and maintain a positive online presence.
- Implement marketing strategies to attract new guests and increase occupancy rates.

Qualifications:

Previous experience in hospitality, customer service, or property management is preferred.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Ability to work independently and handle multiple tasks.
Proficiency in basic computer applications, including booking systems and Microsoft Office.
Knowledge of the local area and attractions is a plus.

Working Conditions:

Flexible schedule, including weekends and holidays.
On-call availability for guest emergencies.
May require some physical tasks, such as carrying luggage or assisting with property maintenance.

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