Compensation: R19 000 (funeral cover, Medical Insurance, Employee Wellness Programme)
Brief: Our client seeks consultants who are passionate about creating exceptional customer experiences and excel in a fast-paced, innovative setting. If you’re ready to help shape the future of travel, this role is for you! Join a dynamic team where you’ll assist clients with their travel needs—from booking flights, hotels, and rail journeys to arranging car rentals, airport parking, and providing guidance on travel visas.
Responsibilities:
- Manage a portfolio of existing clients and accounts, ensuring strong client relationships and retention.
- Deliver exceptional, first-class customer service at all times.
- Provide clients with a range of unbiased travel options, not favoring any specific airline or supplier.
- Proactively follow up on quotations each morning to confirm client needs are met and offer additional assistance if required.
- Investigate reasons for cancelled quotations to identify areas for improvement.
- Collaborate with Business Account Managers to maximize business opportunities and share relevant leads.
- Coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance.
- Achieve personal objectives in alignment with company KPIs and account SLAs.
- Maintain a strong understanding of key products, services, and unique selling points.
- Uphold and promote company values, behaviors, and culture.
- Actively participate in team meetings and contribute to discussions.
Requirements:
- Fluent in Dutch, German, and English.
- At least 2 years of continuous experience in customer service, ideally in an international contact centre setting (advantageous).
- Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities (advantageous).
- Strong computer skills and confident in internet navigation.
- Flexibility to work UK and US hours, as needed.
Customer Service Agents: Our client is looking for Customer Service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.
Detail:
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 3 years experience working on an online retail campaign in a call centre.
Matric
Fibre/ 5G as this is a WFH position.
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