Job Overview
We are looking for a competitive, driven, perfectionist person, who is self-motivated to reach your own, high standards. You must be flexible, with your own, reliable transport, since the industry is unpredictable and sometimes necessitates long, erratic hours. You must have strong administrative abilities, since you will deal with many different bookings at the same time, and you must be able to keep them all in order. You must also be willing to take on certain after-hours stand-by duties and jump in wherever the team needs your help.
Duties & Responsibilities
The main responsibility of a Consultant is to ensure that all bookings are made correctly and executed accordingly, delivering excellent service to our clients and guests . Bookings are made telephonically or via email, and accurate records must be kept. There are also some operational duties that accompany the occasional standby duty and duty weekends.
Quoting and Making Bookings
- Action telephonic booking requests, promptly and accurately
- Provide the requested service to agents or clients specifically allocated to you, ensuring their ongoing satisfaction
- Quotes must be sent promptly, with correct rates, gathering accurate and complete information
- Except for clients with credit facilities, payment must be ensured prior to delivering a service
Waybills
- Complete waybills accurately and on time
- Attach all supporting documents to the waybills
- Make sure that all entrance fees are noted
- Ensure that any changes are communicated to- and actioned by the Operations Team
Operational Duties
- Telephonic standby duties after hours, on certain evenings of the week
- Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, until the next morning
- Despatch guides/drivers on Saturday- and Sunday mornings
- Ensure that drivers pitch up for services
- Ensure that all scheduled vehicles leave the depot on time to deliver their services, according to schedule
- Correct waybills, if last-minute changes are made during the course of the weekend
- Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, during the course of the weekend (coming in to the office, if necessary)
- Correctly action any new bookings made during the course of the weekend
- Assist the Operations Team in general, where necessary
Desired Experience & Qualifications
Minimum requirements for the position:
- Grade 12
- Own, reliable transport
- Code B Drivers License
- Flexibility with regard to working hours
- A strong verbal and written command of English
- The ability to concentrate well and keep your focus under pressure
- Attention to detail and accuracy
- A driven personality, with the will to do things right and meet your sales targets
- Strong administrative, organizational abilities
Advantageous for this position:
- Experience in the travel, transport, and hospitality industry
- Experience in waitressing/waitering
- Experience with a booking system of some kind
- Sales and client service experience
- Travel & Tourism
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