We are seeking a courteous and professional Debt Collections Call Center Agent to join our team. Working collaboratively with other team members, you will play a crucial role in providing exceptional service to our clients. Your responsibilities will include handling customer inquiries, addressing complaints, and resolving issues related to our debt collection processes. You will be responsible for managing a substantial volume of inbound and outbound calls, demonstrating a commitment to fostering positive interactions with each client. Your ability to empathetically listen to clients, comprehend their concerns, and deliver accurate and prompt solutions will be paramount.
To excel in this role, you must possess a customer-centric approach, attention to detail, and a strong sense of efficiency. Politeness, reliability, comprehensive knowledge, and adaptability are also key attributes that we are seeking.
Debt Collections Call Center Agent Responsibilities:
- Initiating or receiving calls from clients to understand their specific requirements, concerns, or any issues related to debt collection procedures.
- Adhering to set monthly collections targets as per contract.
- Providing timely and precise responses to callers, outlining potential resolutions, and ensuring that clients feel valued and supported.
- Employing active listening techniques to comprehend client queries, confirming or clarifying information, and effectively managing tense situations when necessary.
- Cultivating enduring relationships with clients and other call center team members, fostering an environment of trust and dependability.
- Effectively utilizing various software, databases, scripts, and tools as per the requirements of the job.
- Striving to meet or exceed call center metrics while consistently delivering excellent customer service.
- Identifying opportunities for recommending appropriate products or services that align with client needs.
- Participating in training sessions and other developmental opportunities to enhance knowledge of company policies and procedures.
- Adhering to all established company policies and procedures.
Debt Collections Call Center Agent Requirements:
- High school diploma or equivalent. Additional education or experience may be advantageous.
- Exceptional customer service skills, with a strong emphasis on active listening and excellent verbal and written communication abilities. A professional phone demeanor is essential.
- A comprehensive understanding of company products, services, and debt collection policies.
- Proficiency in using computers, particularly with CRM software, and possessing strong typing skills.
- Ability to ask pertinent questions and adeptly manage challenging situations.
- Strong negotiation skills.
- Demonstrated proficiency in time management and decision-making skills.
- Adaptability and a strong sense of accountability are critical for success in this role.
- Fluency in multiple languages may be considered an asset.
Job Types: Full-time, Permanent
Pay: R5000,00 per month
Application Question(s):
- How many years' debt collections experience do you have?
Education:
- High School (matric) (Required)
Experience:
- Call Centre: 1 year (Required)
Location:
- Roodepoort, Gauteng (Required)
Application Deadline: 2024/11/29
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