Client Support Specialist
Reference: NWN000097-TSa-1
A leading secure payments solutions and aggregator based in Stellenbosch, Western Cape is looking to hire a meticulous, proactive Client Support Specialist to add to their team.
This is an on-site position, applicants based in Stellenbosch/Western Cape are encouraged to apply.
Duties & Responsibilities
Your role purpose will be to fulfil various administrative and support duties within a fast-paced environment. You will also serve as a key entry point for networks and billers, providing support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.
Other duties include but are not limited to:
- Onboarding billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information)
- Identify correct onboarding process for billers and direct accordingly
- Manage various portals and inboxes, ensuring compliance with specifications for applications
- Escalate any issues to the customer relations manager where necessary
- Update biller details on the Onboarding and Integration workflow system
- Perform compliance checks on billers requesting changes to their current profile
- Forward relevant documentation to Accounts department for sign-off
- Assist with preparing tender files according to the company standard for Tenders
Education
- Relevant tertiary qualification in Finance/Accounting
Job Experience & Skills Required
- Minimum of 3 years in a similar role
- Experience in the Financial Services/ Payments industry is advantageous
- Stable internet connection to enable the role/perform standby duties
- Strong Advanced Excel skills (formulas and Pivots)
- Attention to detail
- Effective communication skills
- Organizational skills
- Team player
- Deadline driven
- Effectively works under pressure
- Valid Driver's license
Package & Remuneration
R 240000 - R 300000
APPLY NOW!
If you are interested in this opportunity, please apply directly. Please only apply if this ad is relevant to your skill set. Should you not be contacted in 2 weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.
For more information, contact:
Tazlynn Sayago
Researcher: General and Junior Finance
012 348 4940
#J-18808-Ljbffr
