One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.
Qualifications and experience:
- Matric
- No less than 2 years' experience within banking / financial services customer care / inbound call centre
- BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
- Clear credit record
- Clear criminal record
- Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays
- Basic and incentive
Skills:
- Communication
- Negotiation
- Objection handling
- Customer service
- Relationship building
Key performance areas:
- Attend to customer credit card queries
- Resolve queries in a timeous manner
- Overcome client objections
- Work towards reaching target
