Who we are:
We are a holistic branding and communication agency.
What we do:
We work with clients to define, create and market meaningful brands.
What we are looking for:
We are looking for a Client Services Coordinator to support the Account Manager in the day-to-day management of client accounts, ensuring the smooth execution of retainers, projects, and campaigns.
What you will do:
- Assist the Account Manager with all administrative duties
- Serve as a secondary point of contact for clients, addressing routine inquiries and relaying them to the Account Manager or creative teams in a timely manner
- Take initiative to ensure clarity between various stakeholders
- Effectively brief and manage communications and coordination between remote teams and external suppliers to ensure clarity regarding the deliverables
- Liaise with suppliers on all production related activities
- Help manage timelines, track deliverables and ensure all deadlines are met
- Assist with creating the shoot cost estimates, arrange any details / requirements with clients, attend and assist on shoots
- Help the Account Manager to keep track of tasks across different projects, ensuring that each item is completed within the set timeline
- Draft and maintain weekly status reports for clients, keeping them updated on project progress
- Review client feedback when required, brief the studio and external parties and ensure that the correct updates are delivered to client within the given deadline
- Check all work before it is sent to client to guarantee 100% accuracy
- Ensure creative director signs off on creative before sharing any artwork with the Account Manager or the client themselves
- Put together the cost estimate using internal resource or external suppliers and the production manager
- Support the Account Manager in managing budgets by tracking expenses and invoices, ensuring financial documentation is accurate
- Maintain accurate client records, project documentation and contracts in line with company standards
What do you need to have:
- Bachelor’s degree in marketing, communications, business or a related field
- Strong interest in marketing, advertising and client services
- Proactive, with a willingness to learn and develop in a fast-paced and remote work environment
