Our Client a Global Tech firm is seeking a IT Operations and Service Delivery Manager to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rate and a great working environment.
Job Description:
We are seeking an experienced IT Operations and Service Delivery Manager to lead our team. This role combines technical expertise, customer service management, and operational efficiency. The ideal candidate will have a strong background in Microsoft technologies, excellent communication skills, and a passion for delivering exceptional service.
Responsibilities:
- Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
- Collaborate with cross-functional teams to optimize service processes.
- Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
- Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues.
- Stay updated on Microsoft products, services, and best practices.
- Foster strong client relationships by understanding their needs and expectations.
- Implement customer-centric strategies to enhance satisfaction and loyalty.
- Lead and motivate a team of IT professionals.
- Provide coaching, mentorship, and performance feedback.
- Collaborate with vendors to ensure seamless service delivery.
- Participate and drive contract negotiations and manage vendor relationships.
- Identify areas for efficiency gains and implement process enhancements.
- Drive continuous improvement initiatives.
Qualifications:
- Bachelors degree in IT, Computer Science, or related field. (Related technical qualifications, based on technical assessment outcome)
- Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
- Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL etc.).
- Strong communication, leadership, and problem-solving skills.
- Clear examples of previous track record
